Bonita Springs and Estero Auto Repair

Honest and dependable service...every time!

I took my car in to have an oil change and tire rotation. After an hour, I was told that I would need new tires soon so a rotation would be a waste of time. That would have been fine -- even nice -- except that my guess is that the oil change had not even been started at the end of that first hour -- because the car wasn't ready for another hour!! Two hours for an oil change!? According to my print out of my appt, my appt (for an oil change, rotation, and complimentary safety check) were both supposed to be completed in 30 minutes! When I checked my receipt when I got home, it did not even indicate any items in the safety check had been done. I drove back to the store and pointed that out. It was dismissed with a "Oh, we have a new system. It doesn't always work well." I had to push for some kind of confirmation the check had been done! Throughout this experience, no one but Bevay seems very sorry for the inconveniences to me. Actually, I got the feeling they thought I was being unreasonable. I would not be complaining in such detail except my previous experiences with Happy Wallet have been so positive. For several years, I've recommended Happy Wallet to friends. What an aggravation and disappointment this experience was!

I was very pleased that Happy Wallet Quality Auto Repair took me in immediately for a repair I needed done even though I was not an existing customer. I will choose Happy Wallet for future repairs.

Thank you Janet for shutteling us around, over and beyond most businesses. My car is sounding and braking so much better! Thank you

Janet was very helpful and answered all my questions. They are very professional and it was a relaxing place to wait.

Great service ! Very nice ppl serving with a wonderful customer service. Prices not bad at all, highly recommended. !

Our wallet wasn’t happy with your diagnosis, but sometimes that happens. You have always given us excellent service, and your charges are fair. We’ll be back.

Please confirm by e-mail or phone, if the ordered parts have been received, so repairs can be completed on Monday the 29th. Is it safe to assume with an 8 a.m. appointment, the repairs will be completed by 1 P.M.

Another great job from Happy Wallet. They never disappoint me. Janice is the hardest Customer Service human I've seen. It is a pleasure to come there for service.

I was extremely satisfied with the service to my Jeep from start to finish. I will be recommending my friends and family here from now on!! Thanks for your hard work and integrity.